Provide customers with a range of post-implementation service options to allow a selection or combination of programs that best meet their service level requirements. The services range from remote helpdesk to cater to level 1 troubleshooting to onsite direct engineer assistance; it provides for a dedicated Technical Account Manager (TAM) where required and preventive or performance-related services.
TAM / Helpdesk
Onsite Support
Health-check / Performance Tuning
A Technical Account Manager (TAM) provides a single point of contact and priority access to support and advisory services.
JumpStart
We can tailor-make services to provide onsite support engineers on a per-call basis to perform routine installation services.
These are scheduled services to be performed on customer’s storage infrastructure as part of a preventive maintenance routine or to address specific performance issue.
