1 Course Introduction
• Introductions and course logistics
• Course objectives
2 Overview of Virtual Desktop and Application Virtualization Troubleshooting
• Identify VMware Horizon architecture and supportability using VMware Documentation
• Apply systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems
• Identify the different approaches to take when a problem occurs and how to document them
3 Command-Line Tools and Backup Options
• Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
• Identify and collect the log locations for each VMware Horizon component
• Describe the VMware Horizon backup and restore and its benefits
• Identify the Database reporting functionality and the steps to resolve inconsistencies
4 Troubleshooting Machines and Desktops
• Identify the information captured in the Help Desk Tool
• List the procedures to diagnose and fix problems encountered when creating or using machines and desktop pools
• Identify procedures you can follow to diagnose and fix problems while creating and using Linux desktops
5 Horizon End User Performance and Optimization
• Discuss the VMware Logon Monitor requirements
• Describe the VMware Logon Monitor configuration
• List the VMware Logon Monitor metrics
• Identify the advantages of image optimization
• Explain how to optimize VMware Horizon Windows desktops
6 Troubleshooting Instant Clones
• Describe how instant clones are created
• Explain what gets logged when an instant clone is created
• Identify the keywords to look for in logs when troubleshooting instant clones
• Discuss how to troubleshoot problems with instant clones
7 Troubleshooting Horizon Client
• Identify steps that you can follow to solve problems related to Windows Horizon Client
• Identify steps to solve problems related to Horizon Client for Linux
• Identify steps that you can follow to solve problems related to Horizon HTML Access
• Identify steps to solve problems related to Horizon Client for Mac
8 Troubleshooting Common Client Connection Issues
• Identify the key ports in the Horizon environment
• Discuss how to troubleshoot black screen problems
9 Troubleshooting Device Redirection
• List troubleshooting steps applicable to USB Redirection issue
• Discuss Nested RDSH Redirection
10 Troubleshooting Horizon Connection Server
• Identify general troubleshooting techniques for Horizon Connection Server
• Explain how to use logs to identify common Horizon Connection Server problems
• Describe Active Directory (AD) Lightweight Directory Service (LDS) Replication
• Discuss Horizon Connection Server Replication common issues
• Explain how to interpret Horizon Connection Server logs
• Compare successful and unsuccessful logs from common infrastructure administration tasks
11 Troubleshooting Unified Access Gateway
• List and identify common UAG deployment issues
• Explain how to monitor the health of a Unified Access Gateway deployment
• Identify and Troubleshoot UAG certificate issues
• Explain how to monitor, test, and troubleshoot network errors using tcpdump and curl
• Detail general Unified Access Gateway troubleshooting methods
12 BLAST Configuration
• Discuss BLAST Codecs and Encoder Switch settings
• Describe how to verify BLAST configuration using logs and settings
13 Optimizing BLAST
• List general BLAST optimization recommendations
• Summarize BLAST tuning recommendations that apply to WAN connections
• Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
• Describe recommended tuning options to increase display protocol quality for all use cases and applications
14 Troubleshooting VMware Horizon Connections
• Explain VMware Horizon connections
• Describe the role of primary and secondary protocols in VMware Horizon connections
• Describe HTML Client Access Connections
• Describe Horizon Connections Load Balancing
• Describe timeout settings, supported health monitoring string, and suitable Load balancer persistence values
• Identify troubleshooting steps for failing Horizon Load Balancer connections
• List the steps for troubleshooting VMware Horizon connections
15 Troubleshooting VMware Horizon Certificates
• List VMware Horizon certificate functions
• Describe VMware Horizon certificate scenarios
• Discuss potential challenges related to certificates in VMware Horizon
• Describe the troubleshooting approach to Horizon certificates issues
16 Cloud Pod Architecture
• Describe Cloud Pod Architecture troubleshooting scenarios